At phfan, the privacy and security of your personal data is a fundamental obligation, not a formality. This Privacy Policy explains in clear terms what information phfan collects from you, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have over your own data. We encourage you to read it fully before using any phfan service.
All data transmitted between your device and phfan's servers is encrypted using industry-standard 256-bit SSL technology. Your login credentials, financial details, and personal information are protected in transit at all times.
phfan's data practices comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations issued by the National Privacy Commission of the Philippines. Your rights under Philippine law are fully respected.
phfan does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used exclusively for the purposes described in this Privacy Policy.
As a phfan member, you have the right to request a copy of your personal data, correct inaccuracies, restrict processing, or request deletion of your data, subject to phfan's legal retention obligations.
phfan uses cookies and similar tracking technologies to improve platform performance and personalize your experience. You can manage cookie preferences through your browser settings without affecting your ability to use core platform features.
phfan is legally required under Philippine anti-money laundering statutes and PAGCOR regulations to disclose certain member data to regulatory and law enforcement authorities upon lawful request. This is not optional and takes precedence over general privacy protections.
This Privacy Policy applies to the phfan online casino and sports betting platform, accessible at phfan.club, and all associated services, features, games, and content made available to registered members (collectively, the "phfan Platform" or "Services"). References to "phfan", "we", "us", or "our" refer to the operator of the phfan platform.
phfan operates under applicable Philippine gaming regulations and is subject to the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). phfan's operations are conducted in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
For the purposes of this Privacy Policy, phfan acts as the Personal Information Controller with respect to all personal data collected from members and visitors of the phfan platform, as defined under the Data Privacy Act of 2012.
phfan collects personal data that is necessary to provide our Services, fulfill legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect are described below.
Certain data collected for KYC and AML compliance — including government-issued ID information and financial account details — constitutes Sensitive Personal Information under the Data Privacy Act of 2012. phfan applies heightened security measures to this category of data and restricts internal access to authorized personnel only.
phfan collects personal data through the following means:
phfan uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Creation & Management | Creating, maintaining, and administering your phfan account, including authentication, password management, and account security. |
| Age & Identity Verification | Verifying that you meet the mandatory 21+ age requirement and confirming your identity as required for KYC compliance. |
| Payment Processing | Processing deposits, withdrawals, and transaction records through your selected payment methods including GCash, PayMaya, and Philippine banks. |
| Service Delivery | Providing access to all phfan games, live dealer tables, sports betting, bingo, and other platform features available to registered members. |
| Regulatory & AML Compliance | Meeting phfan's legal obligations under Philippine AML law (AMLA), PAGCOR regulations, and the Data Privacy Act of 2012, including transaction monitoring, suspicious activity reporting, and record-keeping. |
| Responsible Gaming | Enforcing responsible gaming tools including deposit limits, loss limits, and self-exclusion, and monitoring for signs of problem gambling behaviour. |
| Fraud Prevention & Security | Detecting, investigating, and preventing fraudulent activity, account misuse, bonus abuse, and security breaches. |
| Customer Support | Handling and resolving queries, complaints, and support requests submitted via live chat or email. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game selection, and user experience. |
| Marketing (where consented) | Sending promotional offers, bonus notifications, and platform updates by SMS or email, only where you have provided explicit consent. You may withdraw this consent at any time. |
phfan processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:
phfan does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:
phfan is obligated under Philippine law — including the Anti-Money Laundering Act (AMLA) as amended — to report covered and suspicious transactions to the AMLC and to cooperate fully with regulatory and law enforcement investigations. Such disclosures are legally mandated and may occur without prior notice to the member concerned.
phfan retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years post-closure (AMLA requirement) |
| KYC identity documents | Duration of account plus 5 years post-closure |
| Financial transaction records | Minimum 5 years from transaction date (AMLA requirement) |
| Gaming activity logs | 3 years from date of activity |
| Customer support communications | 3 years from date of last communication |
| Technical / server logs | 12 months from date of generation |
| Marketing consent records | Duration of consent period plus 3 years |
Upon expiry of the applicable retention period, phfan will securely delete or anonymize your personal data in accordance with its data disposal procedures.
phfan implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
In the event of a personal data breach that poses a risk to your rights and freedoms, phfan will notify affected members and the National Privacy Commission in accordance with the timeframes prescribed by the Data Privacy Act of 2012 and its implementing rules.
phfan uses cookies and similar tracking technologies (such as pixel tags and web beacons) on its platform for the following purposes:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the platform to function — session management, login authentication, and security. Cannot be disabled without affecting core functionality. | No |
| Functional | Remember your preferences such as language settings, game lobby filter, and display options to improve your experience on phfan. | Yes |
| Analytics | Collect aggregated, anonymized data about how members use phfan (e.g., pages visited, time on site) to help phfan improve platform performance and design. | Yes |
| Marketing / Retargeting | Used to deliver relevant promotional content. phfan will only activate marketing cookies where you have provided prior consent. | Yes |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional cookies may affect your experience on certain parts of the phfan platform. Disabling strictly necessary cookies will prevent the platform from functioning correctly.
Under the Data Privacy Act of 2012 and regulations of the National Privacy Commission of the Philippines, you have the following rights with respect to your personal data held by phfan:
You have the right to be informed of how phfan collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
You have the right to request a copy of the personal data phfan holds about you, and to receive information about how it is being used.
You have the right to request correction of inaccurate or incomplete personal data held by phfan. Corrections to KYC identity data may require re-submission of supporting documents.
You have the right to request deletion of your personal data, subject to phfan's legal retention obligations under AMLA, PAGCOR regulations, and the BIR. Data required by law to be retained cannot be erased prior to the expiry of the mandatory retention period.
You have the right to object to or request restriction of processing of your personal data in certain circumstances, including where processing is based on legitimate interests or for direct marketing purposes.
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe phfan has violated your data privacy rights. Contact the NPC via their official website at privacy.gov.ph.
To exercise any of the above rights, please contact phfan's Data Protection Officer via the contact details in Section 14. phfan will respond to verified data subject requests within the timeframes prescribed by the National Privacy Commission.
phfan's services are strictly prohibited for individuals under 21 years of age, in compliance with PAGCOR's mandatory age requirements for online gambling in the Philippines. phfan does not knowingly collect personal data from individuals under the age of 21. If phfan discovers that an account has been registered by a person under 21, the account will be immediately closed, all associated funds will be returned or dealt with in accordance with applicable regulations, and personal data will be deleted to the extent permitted by law.
If you believe that a minor has registered on the phfan platform, please notify phfan's support team immediately via live chat or email so that the matter can be investigated and resolved without delay.
The phfan platform may contain references to or integrations with third-party service providers, including payment gateways and game studios. phfan is not responsible for the privacy practices or content of any third-party services or platforms. When you interact with a third-party payment provider such as GCash or PayMaya, their own privacy policies govern the handling of your data in connection with those transactions.
phfan encourages you to review the privacy policies of any third-party services you use in connection with your phfan membership. phfan does not endorse, control, or assume responsibility for the privacy practices of third parties.
phfan reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered members through account notifications, the registered email address, or a prominent notice on the phfan platform prior to the effective date of such changes.
The effective date displayed at the top of this page will be updated whenever the Privacy Policy is revised. Your continued use of the phfan platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended terms, you should discontinue use of the phfan platform and may request account closure in accordance with Section 11.2 of the phfan Terms & Conditions.
phfan recommends reviewing this Privacy Policy periodically. The current version is always available at phfan.club/privacy-policy. Archived versions are available upon request to phfan's Data Protection Officer.
phfan has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or phfan's data processing practices, please contact us using the channels below.
Available 24/7 inside your phfan member account. For privacy-related queries, please identify your request as a "Data Privacy Request" at the start of the conversation so it is routed correctly.
Direct data privacy requests, access requests, and complaints to: [email protected] with the subject line "Data Privacy Request — [your username]".
phfan will acknowledge receipt of your request within five (5) business days and respond within the timeframes mandated by the National Privacy Commission. For further information about your rights under Philippine data privacy law, you may consult the National Privacy Commission's official resources.
For related phfan policy documents, please refer to our Terms & Conditions, Responsible Gaming page, and FAQ.
We're committed to keeping your personal information secure. Explore the platform with confidence — 256-bit SSL, PAGCOR-regulated, and built for Filipino players.
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